FAQ

Frequently Asked Questions

I did not get a confirmation of my order.

When you place an order, you will receive an immediate automated response from PayPal. Please check your Junk or Spam folder.

Within 24 hours (max. 48 hours) you will receive a SHIPPING confirmation from SUREWIPE saying that your order is actually shipping out. Again, this confirmation may have been blocked by your anti-spam protection.

What are the transit times for SUREWIPE?

SUREWIPE springs are shipped via Parcel Post. Transit times are as follows:

  • USA: 4 to 10 business days.
  • EUROPE: 6 to 12 business days.
  • CANADA: 3 to 9 business days.
  • Commercial orders are shipped UPS.

Can Surewipe be installed on wiper arms with pantograph?

Yes. However, the pantograph must be located on the LEFT side of the wiper arm. If the pantograph is on the right side, the space between the pantograph and the wiper arm must be 1.12cm (0.44 in) in order to lodge the coil. Evidently, the spring will be installed on the arm and not on the pantograph.

 

If I buy SUREWIPE springs, are they guaranteed TO WORK?

Yes. If you are not completely satisfied with the performance of SUREWIPE springs on your vehicle, contact us to advise that you are returning the product and a full refund will be issued upon receipt of the returned springs at purchaser's expense.

I have read comments that the added pressure will compress the wiper blade...

SUREWIPE springs were developed for temperate climate zones. In TROPICAL climates we recommend that SUREWIPE springs be used during the winter/rainy season then removed and stored in the glove compartment during the long periods of drought. When the rainy season returns, it only takes 10 seconds to re-install your SUREWIPEs.